🗑️ Delete my account

Overview

You can request the deletion of your Cheer Your Friend account and all associated data at any time. This deletion complies with the General Data Protection Regulation (GDPR).

There are two ways to do it: directly from the app (recommended, immediate deletion) or by email (if you no longer have access to the app).

Method 1: From the app (recommended)

This is the fastest route. Deletion is immediate and complete.

1. Open the Cheer Your Friend app on your phone
2. Sign in to your account
3. Tap the Profile icon at the bottom of the screen
4. Tap the Settings icon (the gear)
5. Scroll to the bottom of the list
6. Tap the red "Delete my account" button
7. Confirm in the warning dialog

Method 2: By email

If you no longer have access to the app (lost phone, app uninstalled, and so on), you can ask us to delete your account by email:

In your email, please include:

• The email address you used to register
• Your username in the app (if you remember it)

We will process your request within 30 days at the latest, in accordance with the GDPR. You will receive an email confirmation once the deletion is complete.

Which data is deleted?

Deleting your account permanently and completely erases the following:

• Your user profile (username, email, photo, settings)
• Your voice messages sent and received (audio files)
• Your history of encouragements and runs
• Your friendships with other users
• Your references in your friends' accounts (you disappear from their contact lists)
• All associated data on our servers (Firebase, Cloud Storage)

Which data is kept?

For legal and accounting reasons, a very limited set of information may be kept in our systems beyond the deletion of your account:

• Accounting records relating to any purchase (invoices), for 10 years (French legal obligation)
• Anonymised technical logs (with no link to your identity), kept for app maintenance

None of this retained data can be used to identify you personally.

How long does it take?

• Method 1 (from the app): immediate, within seconds
• Method 2 (by email): within 30 days at the latest

Any questions?

If you have any question about deleting your account or about how your personal data is handled, do get in touch: